In this section

Understanding Costs and Benefits Practice Guide: Costs of an e-Government Project Identifying User Costs Identifying Benefits Analytic Models for Measuring Costs and Benefits Resources on Cost-Benefit Analysis Financing Practice Notes: Securing Funding by Showing Value in eGovernment Issuing Bonds Donor Support Cost-sharing with Private Sector through Public-Private Partnerships (PPPs) Private Partnership Case Studies Resources on Public-Private Partnerships Service Fees Advertising Additional Resources on Costs and Financing

Introduction to e-Government Theme II: Planning and Designing e-Government Projects Chapter 5: Costs and Financing Practice Guide: Costs of an e-Government Project

Practice Guide: Costs of an e-Government Project

Market planning and development	Business planning and options analysis
	Market research
	Due diligence and plan audit
	Tendering
System planning and development	Hardware
	Software license fees
	Development support	Program management
		System engineering architecture design
		Change management and risk assessment
		Requirement definition and data architecture
		Test and evaluation
	Design studies	Customer interface and usability
		Transformation or business process redesign
		System security
		User accessibility
		Data architecture
		Network architecture
	Other development phase costs	Facilities: offices, office equipment, etc.
		Travel
System acquisition and implementation	Procurement	Hardware
		Software
		Customized software
		Web hosting
	Personnel	Additional program management
		Internal communications
		Process redesign
		System integration
		System engineering
		Test and evaluation
		Data cleaning and conversion
	IT training
System operations and maintenance	Hardware	Maintenance
		Upgrades and replacement
	Software	Maintenance
		Upgrades
		License fees
	Telecoms network charges
	Operations and management support	Program management
		Operations
		Back-up and security
		IT helpdesk
	On-going training
	On-going monitoring and evaluation
	Other operations and maintenance
Financing costs
Market and process implementation	Personnel	Internal communications
		Training
		Redeployment
		Customer helpdesk
		Call centers
	Marketing and communications
	Customer inducements and rebates
	Legal advice
Source: OECD e-Government Project: Draft Proposal for Data Collection on Business Case Indicators, ANNEX 1, p. 5

Next: Identifying User Costs

TEST TABLE!

MIKE	CLARK	WASHERE
	SMITH	WASHERE
	JONES	WAS NOT
John	Jefferson	Hi
Mark	Harrison

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