In this section

Phase One - Publish Advanced Publish Functionality Publish Websites: Selected Examples Phase Two - Interact e-Comments and Feedback e-Consultation e-Decision-making Resources on Interact e-Government Phase Three - Transact Common Transact Applications Transact Case Study: eProcurement in Romania and Chile Types of e-Government Websites Illustrative eGovernment Services and Applications Additional Resources on the Types of e-Government and Illustrative Applications

Introduction to e-Government Theme I: The Uses of e-Government Chapter 3: e-Government Phases, Formats and Services Common Transact Applications

Common Transact Applications

Public Services Online in the EU

Government to Citizen	Government to Business
Income taxes	Social contribution to employees
Job search	Corporate tax
Social security benefits	VAT
Personal documents	Registry of a new company
Car registration	Submission of data to the statistical office
Application for building permits	Customer declaration
Declaration to the police	Environment related permits
Public libraries
Birth and marriage certificates
Enrollment in higher education
Announcement of moving
Health related services

Source: European Commission, Directorate General for the Information Society and Media, “Online Availability of Public Services: How is Europe Progressing” (March 2005), p. 6.

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