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The Digital Leapfrog: Performance Management, governance and the ‘leapfrog’ improvement.“
UN,
Global e-Government Readiness Report, 2005: From e-Government to e-Inclusion.
Darrell West, Brown University,
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Richard Heeks, “
Understanding and Measuring e-Government: International Benchmarking Studies” (2006).
EU e-Government Economics Project (eGEP): Measurement Framework.
Top of the Web: User Satisfaction and Usage of e-Government Services, 2004.
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OECD, "
Compilation of documents for Seminar on Cost and Benefit Analysis of e-Government.”
EU:
Online Availability of Public Services: How is Europe progressing? (March 2005).
regulateonline.org,
Benchmark Indicators for African NRA Websites (April 2004).
Australia, The Auditor-General, “
Performance Audit: Measuring the Efficiency and Effectiveness of e-Government" (2005).
The National Audit Office (United Kingdom), “
2001 E-government Progress Report” (April 25, 2002).
Jyoti Choudrie, Gheorgita Ghinea and Vishanth Weerakkody, “
Evaluating Global e-Government Sites: A View Using Web Diagnostic Tools."
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