Australian Government Information Management Office, “
e-Government Benefits Study,” (2003)
Sorin Kertesz, “
Cost-Benefit Analysis of e-Government Investments,” (2003)
OECD e-Government Project, “
Expert Seminar on Cost and Benefit Analysis of e-Government” (2006).
OECD, “
Draft Proposal for Data Collection on Business Case Indicators,” (2006).
Case Studies on Public Value ROI.
Center for Technology in Government, "
Advancing Return on Investment Analysis for Government IT - A Public Value Framework" (September 2006) .
Andrea Di Maio, "
Beyond ROI in e-Government: Introducing the Public Value of IT" (December 2003).
Office of Management and Budget (US), "
Performance Reference Model" to measure the performance of major IT investments and their contribution to program performance.
National Electronic Commerce Coordinating Council, "
ROI Lessons Learned for E-Commerce or e-Government Projects" (December 5, 2002).
Next: Financing